How can we help?
Find answers to the most common questions, or write to us. A real person replies.
Write to us
Questions about the app or a bug. We reply within two working days.
Acute illness
Gutful is not a health service. In an emergency, call the medical emergency number.
Common questions
How do I log a meal?
Tap + at the bottom and choose Camera, Voice or Type. If you have a usual meal, you log it with one tap.
Can I change or delete a meal?
Yes. Tap the pencil next to the meal on Home or in the Diary. There you can change amounts, swap foods or delete the whole meal.
How do I fix something that was filled in wrong?
Tap the pencil next to the meal. Then tap the food in the list and choose the right one, or change the amount. What you log is suggested first next time.
How long do I have to log before I get advice?
You get general advice from day one. The first personal patterns usually show after about two weeks of logging and check-ins – along the way you can see how far you have come, for example “Day 3 of 14”. The Coach always says how much data a piece of advice is based on.
How do I download my data?
Profile → Privacy and consent → Download my data. You get a file you can save or send.
How do I delete my account?
Profile → Privacy and consent → Delete account and all data. If you no longer have the app, see the page Delete your account.
Where is my data stored?
Encrypted, on your phone. What you log is not synced to any server. We never sell data and never use it for advertising.
Is Gutful medical advice?
No. Gutful gives dietary guidance, not diagnoses. In an emergency, call 113. For out-of-hours care (legevakt), call 116 117.